Table of Contents

1. What is Travel New Zealand?
2. How does Explore New Zealand work?
3. How do I make a reservation?
4. What happens if I do not  receive a response to my reservation request?
5. How often is Travel New Zealand updated ?
6. How do I make Payment for a deposit or reservation?
7. Can I use a credit, checking or debit card for a deposit or reservation?
8. Do I have to make and guarantee any reservation/s?
9. Are local taxes included in prices?
10. Do I need to have travel insurance?
11. Disputes and Complaints?
12. Help in using Travel New Zealand?

What is Travel New Zealand?

Travel New Zealand is not a web site or web based travel portal. In fact it  is know as a tourism e-commerce site.

Travel New Zealand information reservation system is an interactive online direct access global information reservation distribution system for tourism related product within New Zealand.

Travel New Zealand information reservation system has been designed on similar lines as a travel agent's computerised reservation system.

Due to different types of tourism providers contained on Travel New Zealand, Travel New Zealand is deferred online, as opposed to being real time (or instant) response.

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How does Explore New Zealand work?

Travel New Zealand information reservation system has been design for an individual to obtain information and prices on any accommodation, travel related product, bar/venue, events, etc, and/or make reservations for any accommodation or travel related product.

All reservations are processed on online directly to the tourism provider concerned or through one of Travel New Zealand partner reservation system like Booking.com, Hostelworld, Viator, etc.

If you have not received a reservation availability, confirmation or a response to an inquiry after 36 hours, please resend your reservation request/s or inquiry again or if it is urgent, please contact our Support Centre by phone, fax, email or live via the Net.

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How do I make a reservation?

To make a reservation, all you have to do is click on the Online Reservations or For further information and reservations link of the tourism operator's information page and you will be taken to their reservation request or to one of our partner's online reservation system.

Please make sure that you give the respective tourism operator the necessary information, failure may cause delay in confirming a reservation or possible loss of any vacancy due to not giving the right information.

If you  want confirmation of availability and/or price, special needs, etc,  please make sure that you put the respective information in the 'Comments' field at the end of the reservation request.

If using one of our partner's online reservation system to make reservation, please follow the reservation instructions or procedures of the the reservation system your are using.

If you experienced any problems, please do not hesitate to contact our Travel Centre for assistance.

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What happens if I do not receive a response to may reservation request?

When your online reservation is confirmed, you will receive an reservation confirmation by email.

Please remember, the Internet in regards to electronic mail is still not a 100% reliable and that you original reservation request or inquiry could have been lost in transmission, so it is best to print out any reservation confirmation from the screen before leaving.

It pays to check your Junk folder or Trash folder/can in case your reservation confirmation has been filtered into either your junk folder or trash can, especially if you are using a public email account like Hotmail, Gmail, etc.

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How often is Travel New Zealand updated?

Travel New Zealand information reservation system is updated nightly 7 days days a week.

If you have updated information and see an error concerning tourism provider in Travel New Zealand, please let our Travel Centre know via our help page.

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How do I make make Payment for a deposit or reservation?

All payments are processed by the secure online payment facility of the reservation system you are making a reservation through.

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Can I use a credit, checking or debit card for a deposit or reservation?